Return Policy for Wholesale.Info
At Wholesale.Info, we want you to be satisfied with your purchase. We understand that sometimes issues may arise with the merchandise you receive, and we are here to help you resolve them. Please review our return policy carefully to understand the terms and conditions regarding returns and exchanges.
Exchanges: If you encounter any issues with the merchandise you received, we are happy to offer exchanges. You can exchange the product for an alternative item of equal value or a different size/color, subject to availability. Please note that exchanges are only applicable for products of the same value or lower. In case the replacement item is of lower value, we will not provide a partial refund for the price difference.
Eligibility for Exchanges: To be eligible for an exchange, the following conditions must be met:
- The merchandise must be unused and in the same condition as you received it.
- The product must be returned within 30 days from the date of delivery.
- The original packaging, tags, and labels must be intact and included with the return.
Non-Returnable Items: Certain items are non-returnable and are not eligible for exchanges, including but not limited to:
- Intimate or sanitary goods
- Personalized or custom-made products
- Clearance or final sale items
Return Process: To initiate a return or exchange, please follow these steps:
- Contact our customer support team through our Contact Us page to inform us about the issue and request an exchange.
- Our team will guide you through the return process and provide you with a return authorization number (RMA) and return shipping instructions.
- Pack the merchandise securely in its original packaging and include the RMA number with your return.
- Ship the item back to us using a trackable shipping method. The shipping cost for returning the item will be the responsibility of the customer.
Processing Time: Once we receive your return and inspect the merchandise, we will process the exchange within 5 business days. If the requested item for exchange is not available, we will notify you and offer alternatives or store credit as per your preference.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will provide further instructions on how to proceed, and we will replace the damaged or defective item promptly at no additional cost.
Refunds: Please note that we do not offer refunds for returned merchandise. We apologize for any inconvenience this may cause.
Contact Us: If you have any questions or need assistance with our return policy, please do not hesitate to contact our customer support team through our Contact Us page.
By making a purchase on Wholesale.Info you agree to the terms and conditions of this return policy. We reserve the right to update or modify this policy at any time without prior notice. Please review the return policy periodically for any changes.
Thank you for choosing Wholesale.Info. We appreciate your understanding and cooperation in our return process.